FREQUENT ASKED QUESTIONS

Below you will find a selection of the most frequently asked pre-sales questions and answers we made for you.

Web hosting, also known as "online" or "internet hosting" is a service that consists of a disk space to put your website online, so that it can be permanenently accessed on the internet. A web hosting system (also sometimes referred to as "shared hosting") rests on a common architecture which is managed by the hosting service provider. This means that everything is taken care of for the customer. A domain name generally corresponds to a website address. The Domain Name System or DNS enables requests to be redirected to this domain, the correct hosting system or other associated services, such as emails.

A web hosting service means that the customer does not have to worry about the platform that their website is stored on. As it's a shared platform, the management tools are also shared, which means they're easy for newbies to use as they have been designed to be used by all. Virtual Private Servers imply that the customer also manages the virtual machine, which is theirs, offering more freedom in terms of resource usage and configuartion. However, this means having to manage more settings and anticipating the possible impact on your website.

Web hosting services are generally preferred by customers looking for something that's easy to manage, without having to worry about the hosting platform, whereas experienced users who prefer VPS so they can manage everything, including the virtual machine.

Adult content can be hosted as long as it's done within the law and the online application complies with the usual regulations on websites containing content reserved for a restricted audience (e.g. access to minors is prohibited).

We offer all this kind of services by our development agency central division Rodefer Information Technologies Inc. IT Consulting. You can visit us at rodeferit.com and see our services and plans.

Our headquarters are located in Frankfort, Illinois (United States). Our Data Centers are located in the United States, France, Germany and Canada.

It's possible for you to order a hosting solution with us. However, to make it work, you may need to configure your current domain name to use our services.

If you only drop your own files into the "httpdocs" folder and don't delete the content by SAH first, then you may encounter this problem. Remember: Your site files must be placed in the "httpdocs" folder in order for them to display your site.

All servers are configured in a "isolated-PHP" basis. You can select the version of PHP applied to your hosting account. By default Apache 2.4.x, PHP 5.4.x and MySQL 5.5.x are used.

On shared hosting services, all these resources were shared irrespectively without priority. On the web offers, there is prioritisation between Presence and Professional, whereas the Premium range benefits from resources guaranteed and adaptable.

With the Plesk Control Panel you can keep track of the resources consumed by your hosting system. You will thus be able to see whether your plan suits your requirements.

Yes, our shared hosting accounts are "isolated". You can, easily, change the PHP configuration on your plesk panel account.

The domain name offered for free with the hosting pack will remain free of charge if you renew your hosting service with us. If you don't want to renew your hosting service you'll have to renew the domain at the regular price.

Yes, if you order a Professional or Premium accounts you can use a special support ticket for put the task of migrate your hosting account. The process count on us!

No, Not as yet, however, we are thinking of offering this type of bespoke service in the future.

When one of your services is close to expiring, an email will be sent out to warn you a week in advance, as well as reminders until the expiry date, and then a last one after it has expired. These emails will contain the list of products concerned and a link to create your renewal order.

We'll not tolerate any kind of SPAM in our network system by any customer. If any customer, consciously or not, is responsive of the spam generation, his account will be immediately suspended and unable to refund.

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VMWare
RedHat
CentOS
Parallels
cPanel
Microsoft
Intel
PayPal
WordPress
MySQL
Joomla!
SQLite