Talk to someone who has root too
Tickets are answered by the people who administer the infrastructure. There is no premium queue, because there is only one queue.
How to reach us
Support ticket
The fastest route for anything involving an existing service. Tickets carry your service context, so nobody has to ask which server you mean.
Open a ticketPre-sales email
Questions before you order — hardware availability, a configuration that is not listed, whether a workload fits a tier.
Email salesService status
Planned maintenance and current incidents are published in the client area.
View status
What support covers
We handle
- Hardware faults and replacements
- Network connectivity and routing
- IP allocation and reverse DNS
- Provisioning, reinstalls and out-of-band access
- Billing, cancellations and invoices
- Confirming whether a problem is ours
You handle
- Operating system administration
- Application and web server configuration
- Database tuning and query performance
- Your own backups beyond the included daily VPS restore point
- Security of the software you install
- Control panel licensing and support
Both product lines are unmanaged. That is a deliberate product decision, not a support gap — it is why the price is what it is. We will still tell you what we can see from our side, and we will not close a ticket with "that is your side" without explaining how we know.
Response expectations
We do not advertise a "24/7 in-house support" badge, because we will not claim a staffing level we have not committed to contractually. Tickets are monitored every day and urgent infrastructure faults are escalated immediately. If you need a formal response-time commitment for a specific service, ask before ordering and we will tell you plainly whether we can offer one.
Ready when you are
Pick a machine. Get root. Go.
No sales call. No minimum term beyond the month you paid for. Full specifications before you spend anything.
Virtual from $14.99/moBare metal from $24.00/mo